Returns & Exchanges

Sale
Clothes sold at discount are final. No exchanges or returns. Items on sale are non-returnable, but you can exchange the same style for a different size. Exchanges can only take place twice, we are entitled to refuse exchanges after that.

How Exchange works:
To process an exchange, send us an email at rattnawarrik@gmail.com and our team will confirm your exchange request via email. Exchange requests are only considered if sent within 15 days. In the email confirming your exchange request, you will receive the address to our warehouse in New Delhi, to which you have to ship the garment back. Cost of the return will be borne by the customer. Once we receive the garment, our team will inspect the garment and ship the new piece to you which will be delivered within the next 3-5 business days. Please note, all products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.
How Returns work:

If upon receipt of your order you find anything unsatisfactory, send us an email at rattnawarrik@gmail.com within 15 days of receiving the product, our team will confirm your return request via email.

We would be happy to provide a refund. In the email confirming your return request, you will receive the address to our warehouse in New Delhi to which you have to ship the garment back. Cost of the return will be borne by the customer. Once we receive the garment, our team will inspect the garment after which you will receive an email confirming that your return has been accepted and we will initiate the refund process through bank transfer, for which you’ll be asked for your Bank details for the same, the transfer days will vary according to your bank’s policy. Please note, all products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Please be careful while trying on items. The item should be returned new and unused as Venti Projects holds the right to not accept returns in case product is used or damaged by the customer. Post 15 days, no exchange or return will be entertained.